Why Clients Leave and How to Fix it So They Want to Stay

bye bye

Clients and customers will typically fall into two categories. Those clients and customers that get the big idea of your mission and purpose who love your products and service; and those that don’t. The good news is 99% of ALL customers have the capability of learning the big picture of your company if you spend enough time educating them before, during and after the sale.

Customers who are educated about who your company is and what you are about generally will return for repeat business in the future. If you are delivering great products and services, what causes a customer not to reorder, or a client to leave prematurely?

The following list will answer those questions:
1. The person does not feel valued
2. The person does not feel listened to
3. You are not present
4. You are not creating continued value for the client or customer
5. Your skill-sets need improvement
6. You did not give the person clear expectations
7. Your policies and procedures are outdated
8. Your staff is poorly trained and delivers poor customer service
9. The person feels that you are too busy for them
10. The person feels that you breached integrity
Notice nothing on that list pertains to fees. No customer or client will ever balk about fees if the ten needs above are being met. Once those ten needs are met, clients will stay, pay and refer.

If you still feel that you are struggling, you will be thrilled to know that Dr. Paul S. Inselman, CEO of Creativecoachingllc.net  has formulated a specific step by step process that will help you to become a more powerful business leader. In twelve years, I haven’t seen one business that executed the steps above and that utilized our procedures that failed to grow their business. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun business? Two reasons: (1) I coach business owners just like you everyday and have seen excellent, duplicative results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in business; or they had a record day in sales. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here for a free no-obligation consultation and find out for yourself how I can help you grow your business ethically, legally and with integrity; get more free time and have fun again.  Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

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